Returns and refunds policy

Returns and refunds policy

This policy applies to professional customers only (B2B) of HC Health Trading, a brand of ECB Développement SAS, 74 rue Ney, 69006 Lyon, France. It forms part of our Terms and Conditions of Sale.

No withdrawal right

Orders are placed by professionals for their business activity. The consumer right of withdrawal does not apply.

Inspection and claims

  • Check the goods on delivery and note any visible damage or shortage on the carrier’s delivery note.
  • Send any claim (damaged, missing or non-conforming goods) to contact@hc-health-trading.com within 5 working days of delivery, with the order number, photos and a description.
  • Hidden defects must be reported without delay once discovered, in line with applicable law.

Returns

  • No return is accepted without our prior written agreement.
  • Agreed returns must be made in the original packaging, unused and in resaleable condition, to the address we indicate.
  • Goods ordered specifically for a customer from our supplier cannot be returned except in case of non-conformity or damage.

Refunds and replacement

If a claim is accepted, we offer replacement, credit note or refund of the affected goods, at our choice after examination. Refunds are made by the original payment method (bank transfer or card) within 30 days of acceptance. Shipping costs are refunded only where the error is ours.

Contact

contact@hc-health-trading.com